For new patients

Prior to your child’s appointment at ABCD Pediatrics, you will receive a text message with appointment details and a pre check-in registration form to complete before you arrive. This registration form includes demographic and insurance information, an age-appropriate questionnaire, and more.

ABCD Pediatrics confirms all scheduled appointments 2-3 days in advance, so you can expect to hear from us. We will also reach out ahead of time if there are any insurance issues.

Welcome! When you arrive at ABCD Pediatrics, our front desk staff will ask if you have any information updates, collect forms and co-pays, and scan your driver’s license and insurance card into our computer system. (FYI, we will verify your contact information at every visit so we can always reach you, especially if your phone number or email address changes.)

While you wait, our providers are seeing other patients and preparing your child’s exam room. Because we have many providers working at the same time, you may not get called back to the exam room in the order you arrived or were checked in. If someone gets called in ahead of you, they are probably seeing a different provider with a different schedule. Don’t worry, it will be your child’s turn soon!

At ABCD Pediatrics, we always try to be as quick and efficient as possible. However, we must give every patient ample time to provide them with the best possible care. We can never predict when issues or emergencies will arise, but we will be sure to notify you if your provider is running behind. You can always ask our front desk staff for an update as well.

The exam begins by taking your child’s vital signs (height, weight, temperature, blood pressure, etc.) and asking essential questions about their medical history. This information gives us an immediate preview of what’s happening with your child before the provider arrives, especially if your child is sick. If you completed the pre-visit questionnaire prior to your child’s visit, we should have all the other medical history information we need. However, your provider may ask similar questions during your child’s exam as they evaluate their symptoms.

Our skilled team knows to look for “red flags” when they are taking your child’s vital signs and reviewing their medical history. If there are any concerning issues — such as a child who came in with mild cold symptoms but is now wheezing and breathing rapidly — we will get an available provider to the exam room right away. Emergency situations like these are often the reason behind extended wait times. However, the health and safety of our patients is our top priority.

Once your provider enters the room, they will review your child’s medical history, ask about any specific concerns, and perform a physical exam as needed. Whether your child is here for a sick or well visit, they may need further testing, treatment, and/or immunizations. If so, we will prepare and perform these services for them as well.

After your child’s exam and treatment are complete, it’s time to go to the front desk and check out. During this time, you can make your next appointment, get any forms that need to be completed, and pick up any prescriptions or referrals that were printed for you. If you have a balance due, you will also make your payment here. 

After you head home, we still have more work to do! First, your provider completes an “office encounter” online, which adds all documentation and notes to your child’s medical chart. Once this information is entered, you should be able to see a visit summary in your patient portal (usually by the end of the day, although it can take up to 2-3 days to appear).

Unless you are self-paying, the next step is to review our office notes and submit a bill to your insurance company. After this bill is submitted, we follow the charges and update your account when payment is received. We typically do not know until then if there are certain parts of your bill that your insurance plan did not cover. If you have a remaining balance, we will automatically charge your account (if you have a credit card on file) or prepare and send you a bill.

The entire team at ABCD Pediatrics works together to address any questions or concerns you have about your child’s health, with clinical advice available by phone 24 hours a day, 7 days a week. 

Please contact us directly if you need assistance. Anything we discuss will be added to your child’s electronic medical record and reviewed by a provider for any necessary follow-up care.